Building consumer trust online
Communications of the ACM
Decision Support Systems - Special issue on economics of electronic commerce
Communications of the ACM
Consumer trust in an Internet store
Information Technology and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Predicting e-services adoption: a perceived risk facets perspective
International Journal of Human-Computer Studies - Special issue on HCI and MIS
ACM Transactions on Information Systems (TOIS)
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
Information Systems Research
The influence of task and gender on search and evaluation behavior using Google
Information Processing and Management: an International Journal
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
An Extended Privacy Calculus Model for E-Commerce Transactions
Information Systems Research
Examining customers' trust in online vendors and their dropout decisions: An empirical study
Electronic Commerce Research and Applications
Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact
International Journal of Electronic Commerce
Privacy-enhanced personalization
Communications of the ACM
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
Consumer and Business Deception on the Internet: Content Analysis of Documentary Evidence
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Revisiting the role of web assurance seals in business-to-consumer electronic commerce
Decision Support Systems
The Effect of Consumer Privacy Empowerment on Trust and Privacy Concerns in E-Commerce
Electronic Markets - 'eValues'
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
The Societal Impact of the World Wide Web: Key Challenges for the 21st Century
Information Resources Management Journal
A multi-level model of individual information privacy beliefs
Electronic Commerce Research and Applications
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Much interest in privacy and trust studies is about shopping, but privacy research in other forms of online activities is beginning to emerge. This study examined the antecedents of privacy, trust and risk as well as their joint effect on two similar but fundamentally different activities: online transactions and retrieval of privileged information. Both activities involve the delivery of private user information, but the latter gives some leeway for users to control (or even falsify) their true identity. User shopping experience in the present study moderated the relationships and strengths of constructs. The effect of Internet literacy, social awareness and disposition to trust on privacy concern and trust was weaker for experienced shoppers. Privacy concern, trust and risk assessment played a lesser role on the two activity variables for those who were more experienced. Perceived privacy risk stood out as a strong antecedent for respondents in both experience groups, but the effect of Internet literacy, social awareness and disposition on trust was statistically insignificant for the same group. Further practical and managerial implications are provided.