Why do individuals use computer technology?: a Finnish case study
Information and Management
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Understanding consumer trust in Internet shopping: A multidisciplinary approach
Journal of the American Society for Information Science and Technology
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior
Journal of Management Information Systems
International Journal of Electronic Commerce
Measuring consumer satisfaction in internet banking: a core framework
Communications of the ACM - The psychology of security: why do good users make bad decisions?
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Information and Management
Computers in Human Behavior
Electronic Commerce Research and Applications
Consumer perception of interface quality, security, and loyalty in electronic commerce
Information and Management
An empirical examination of factors influencing the intention to use mobile payment
Computers in Human Behavior
Determinants and Outcomes of Internet Banking Adoption
Management Science
Electronic Commerce Research and Applications
What makes consumers buy from Internet? A longitudinal study of online shopping
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
| Hi-index | 0.00 |
Despite the rapid increase of Internet users and cited benefits of using Internet banking, the number of Internet banking users has not risen as strongly as expected. In order to understand this problem, it is critical to understand how customers' personalities and perceptions influence Internet banking use. In this study, a quantitative model of Internet banking use was developed, which incorporates four dimensions, namely, (1) openness toward advanced technology as an individual personality dimension, (2) website usability, including perceived usefulness and ease of use, (3) perceived security concern, and (4) green concern for conserving nature resources as the social influence dimension. The study investigates the moderating effect between these dimensions on Internet banking use. A survey instrument was used to gather data to estimate the proposed research model. The results show that openness, website usability, and perceived security concern significantly influence customers' Internet banking use. In terms of moderating effects, all dimensions play an important role as a moderator on the relation between other dimensions and Internet banking use. Overall, the model helps to increase our understanding of how these dimensions interact to influence Internet banking use, which can help in the design of Internet banking and other e-channel systems.