TRUSTe: an online privacy seal program
Communications of the ACM
Building consumer trust online
Communications of the ACM
Communications of the ACM
Electronic commerce: a half-empty glass?
Communications of the AIS
Consumer trust in an Internet store
Information Technology and Management
Trust Transfer on the World Wide Web
Organization Science
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
An Empirical Examination of the Concern for Information Privacy Instrument
Information Systems Research
Understanding online purchase intentions: contributions from technology and trust perspectives
European Journal of Information Systems
The development of initial trust in an online company by new customers
Information and Management
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Trust in consumer-to-consumer electronic commerce
Information and Management
A multitheoretical approach for solving trust problems in B2C e-commerce
International Journal of Networking and Virtual Organisations
Journal of Management Information Systems
The Impact of Positive Electronic Word-of-Mouth on Consumer Online Purchasing Decision
WSKS '09 Proceedings of the 2nd World Summit on the Knowledge Society: Visioning and Engineering the Knowledge Society. A Web Science Perspective
Consumer's decision to shop online: The moderating role of positive informational social influence
Information and Management
Social Science Computer Review
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
International Journal of Information Management: The Journal for Information Professionals
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The importance of trust in building and maintaining consumer relationships in the online environment is widely accepted in the Information Systems literature. A key challenge for researchers is to identify antecedent variables that engender consumer trust in Internet shopping. This paper adopts a multidisciplinary approach and develops an integrative model of consumer trust in Internet shopping through synthesizing the three diverse trust literatures. The social psychological perspective guides us to include perceived trustworthiness of Internet merchants as the key determinant of consumer trust in Internet shopping. The sociological viewpoint suggests the inclusion of legal framework and third-party recognition in the research model. The views of personality theorists postulate a direct effect of propensity to trust on consumer trust in Internet shopping. The results of this study provide strong support for the research model and research hypotheses, and the high explanatory power illustrates the complementarity of the three streams of research on trust. This paper contributes to the conceptual and empirical understanding of consumer trust in Internet shopping. Implications of this study are noteworthy for both researchers and practitioners. © 2006 Wiley Periodicals, Inc.