Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Modeling virtual exploratory and shopping dynamics: an environmental psychology approach
Information and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
The role of pleasure in web site success
Information and Management
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
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We considered the reasons why customers who plan to use a web site require different benefits in different situations and investigated two ways by which the differences can occur. Apparently, relative benefit importance shifts due to changes in cognitive fit between each web site benefit and customers' situations, and, due to changes in their anticipated affective states in these situations customers' benefit focus also changes. Furthermore, the number of benefits that customers rated as important differed, depending on their anticipated affective state. Jointly the findings provided insight into how and why consumer benefit importance varied by situation.