Power: a critical systems development factor
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Task-technology fit and individual performance
MIS Quarterly
Empirical evaluation of the revised technology acceptance model
Management Science
Anchoring data quality dimensions in ontological foundations
Communications of the ACM
Building consumer trust online
Communications of the ACM
Communications of the ACM
Measuring information quality of web sites: development of an instrument
ICIS '99 Proceedings of the 20th international conference on Information Systems
The measurement of user information satisfaction
Communications of the ACM
Prediction of internet and World Wide Web usage at work: a test of an extended triandis model
Decision Support Systems
Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond
Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
AIMQ: a methodology for information quality assessment
Information and Management
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
Time-Related Factors of Data Quality in Multichannel Information Systems
Journal of Management Information Systems
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
The Dynamics of Click-and-Mortar Electronic Commerce: Opportunities and Management Strategies
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
Determinants of On-Line Channel Use for Purchasing Financial Products
International Journal of Electronic Commerce
A Model of Consumer Choice of the Internet as an Information Source
International Journal of Electronic Commerce
International Journal of Electronic Commerce
An Instrument for Measuring the Business Benefits of E-Commerce Retailing
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
User acceptance of hedonic information systems
MIS Quarterly
The linkage between reporting quality and performance in IS projects
Information and Management
International Journal of Electronic Commerce
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Journal of Management Information Systems
A service science perspective for interfaces of online service applications
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Information and Management
Designing usable online stores: A landscape preference perspective
Information and Management
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
International Journal of Electronic Commerce
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites
International Journal of Electronic Commerce
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Profiling Retail Web Site Functionalities and Conversion Rates: A Cluster Analysis
International Journal of Electronic Commerce
Cultural, National, and Industry-Level Differences in B2B Web Site Design and Content
International Journal of Electronic Commerce
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
Performance evaluation on quality of Asian e-government websites – an AHP approach
International Journal of Business Information Systems
International Journal of Human-Computer Studies
An exploratory study of website information content
Journal of Theoretical and Applied Electronic Commerce Research
A comparison of Asian e-government websites quality: using a non-parametric test
International Journal of Business Information Systems
Visual hierarchy and viewing behavior: an eye tracking study
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: design and development approaches - Volume Part I
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
International Journal of Electronic Commerce
A hybrid ANP evaluation model for electronic service quality
Applied Soft Computing
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Journal of Management Information Systems
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
Cultural Signifiers of Web Site Images
Journal of Management Information Systems
Information and Management
Expert Systems with Applications: An International Journal
Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers
Information Systems Research
Electronic Commerce Research
Journal of Management Information Systems
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
Assessing the Quality of a Decision Support E-Service
International Journal of E-Business Research
The effects of website familiarity on website quality and intention to use
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I
Centrality of visual aesthetics in the online context: an assessment and empirical evidence
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Formalizing and validating the web quality model for web source quality evaluation
Expert Systems with Applications: An International Journal
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
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Despite the critical need to know how consumers' perceptions of Web sites influence their behavior, and especially their intention to revisit or purchase, there is no extant general measure for evaluating Web sites and no consensus on what such an instrument should measure. The authors used the Theory of Reasoned Action and the Technology Acceptance Model to develop the WebQual instrument for consumer evaluation of Web sites. They refined it through a literature review and interviews with Web designers and users, and tested it using four samples of Web consumers. WebQual includes 12 dimensions (informational fit-to-task, tailored information, trust, response time, ease of understanding, intuitive operations, visual appeal, innovativeness, emotional appeal, consistent image, on-line completeness, relative advantage) and shows strong measurement validity. It is a highly validated instrument that can provide both wide- and fine-grained measurements of organizational Web sites.