Electronic markets and electronic hierarchies
Communications of the ACM
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
The Economics of Electronic Commerce
The Economics of Electronic Commerce
Internet Business Models and Strategies: Text and Cases
Internet Business Models and Strategies: Text and Cases
Telematics and Informatics - Special issue: Electronic markets in post euphoric phase
Strategies and business models in electronic retailing: indications from the U.S. and the UK
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Second opinions and online consultations
Decision Support Systems
Multi-Channel Strategies: Capturing and Exploring Diversity in the European Retail Grocery Industry
International Journal of Electronic Commerce
Development and Validation of a Perceptual Instrument to Measure E-Commerce Performance
International Journal of Electronic Commerce
How Hypertext Links Influence Consumer Perceptions to Build and Degrade Trust Online
Journal of Management Information Systems
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
Optimal Multi-Channel Delivery of Expertise: An Economic Analysis
International Journal of Electronic Commerce
Designing a marketing channel mix
International Journal of Information Technology and Management
A Privacy-Protecting Business-Analytics Service for On-Line Transactions
International Journal of Electronic Commerce
A Hybrid Firm's Pricing Strategy in Electronic Commerce Under Channel Migration
International Journal of Electronic Commerce
Deriving web usage strategies for online sales: A decision framework and empirical exploration
Expert Systems with Applications: An International Journal
Key factors in forming an e-marketplace: An empirical analysis
Electronic Commerce Research and Applications
Coordinating e-government service delivery
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Using online pickup site inclusion policies to manage demand in retail/E-tail organizations
Computers and Operations Research
Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System
International Journal of Electronic Commerce
Recent findings in multi channel management
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
A Value Sensitive Design Investigation of Privacy Enhancing Tools in Web Browsers
Decision Support Systems
International Journal of E-Business Research
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Many traditional brick-and-mortar businesses supplement their physical outlets with e-commerce capabilities on the Web, but there has been little empirical research on the underlying dynamics of the "click-and-mortar" business approach. This paper develops a conceptual framework that highlights the four types of synergies obtained by integrating e-commerce with physical infrastructures: cost savings, improved differentiation, enhanced trust, and market extension. Case studies of click-and-mortar enterprises provide concrete examples ofthese synergybenefits and ofthe managerial actions needed to prevent channel conflicts.