The measurement of end-user computing satisfaction
MIS Quarterly
Electronic data interchange: a total management guide
Electronic data interchange: a total management guide
Electronic data interchange: characteristics of users and nonusers
Information and Management
Corporate Internet planning guide: aligning Internet strategy with business goals
Corporate Internet planning guide: aligning Internet strategy with business goals
Measuring information quality of web sites: development of an instrument
ICIS '99 Proceedings of the 20th international conference on Information Systems
Web business engineering: using offline activities to drive Internet strategies
Web business engineering: using offline activities to drive Internet strategies
Ecommerce: Formulation of Strategy
Ecommerce: Formulation of Strategy
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
Electronic Commerce: The Strategic Perspective
Electronic Commerce: The Strategic Perspective
Market process reengineering through electronic market systems: opportunities and challenges
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Critical failure factors that discourage the growth of electronic commerce
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
Adoption of Internet-Based Product Customization and Pricing Strategies
Journal of Management Information Systems
Limits to Value in Electronic Commerce-Related IT Investments
Journal of Management Information Systems
Development and Validation of a Perceptual Instrument to Measure E-Commerce Performance
International Journal of Electronic Commerce
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
International Journal of Information Technology and Management
The Impact of Capabilities and Prior Investments on Online Channel Commitment and Performance
Journal of Management Information Systems
E-commerce success criteria: determining which criteria count most
Electronic Commerce Research
Application of BP neural network in evaluating e-business performance for service industry
International Journal of Networking and Virtual Organisations
Measuring the performance of electronic marketplaces: An external goal approach study
Decision Support Systems
International Journal of Networking and Virtual Organisations
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An instrument that assesses the benefits of electronic commerce would be very useful to researchers and managers. The benefits of such an instrument for e-commerce businesses were identified by a literature review, and the extent to which the benefits are achieved by retail e-commerce sites was investigated by a Web- and e-mail-based survey producing 458 usable responses from e-commerce managers plus responses from secondary participants at 58 of the surveyed firms. A 27-item instrument was produced and reduced to five factors specific to retailing: back-end efficiency, market expansion, inventory management, cost reduction, and customer service benefits. The instrument provides B2C e-commerce researchers with a common measure of independent or dependent variables that will facilitate an understanding of the antecedents and outcomes of e-commerce. It can help B2C e-commerce managers make better choices when investing in technology.