Critical success factors of decision support systems: An experimental study
ACM SIGMIS Database
The measurement of end-user computing satisfaction
MIS Quarterly
Organization context and information systems success: a contingency approach
Journal of Management Information Systems
Electronic commerce: a manager's guide
Electronic commerce: a manager's guide
InterShop: enhancing the vendor/customer dialectic in electronic shopping
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
Strategic Orientation, Competition, and Internet-Based Electronic Commerce
Information Technology and Management
E-commerce adoption in small firms: a study of online share trading
Managing e-commerce and mobile computing technologies
eCommerce adoption in developing countries: a model and instrument
Information and Management
Factors affecting the implementation success of Internet-based information systems
Computers in Human Behavior
Business-to-business adoption of eCommerce in China
Information and Management
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
An Instrument for Measuring the Business Benefits of E-Commerce Retailing
International Journal of Electronic Commerce
Web-hosting market development status and its value as an indicator of a country's e-readiness
Telecommunications Policy
Organizational Assimilation of Electronic Procurement Innovations
Journal of Management Information Systems
eCommerce adoption in developing countries: a model and instrument
Information and Management
The impact of 3D e-readiness on e-banking development in Iran: A fuzzy AHP analysis
Expert Systems with Applications: An International Journal
The moderating effects of gender on e-commerce systems adoption factors: An empirical investigation
Computers in Human Behavior
Organisational critical success factors in adoption of e-banking at the Woolwich bank
International Journal of Information Management: The Journal for Information Professionals
The Impact of Age on Electronic Commerce Participation: An Exploratory Model
Journal of Electronic Commerce in Organizations
Barriers to Electronic Commerce Adoption Among Small Businesses in Iran
Journal of Electronic Commerce in Organizations
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This study analyzes the factors that discourage the growth of electronic commerce even when rapid growth can be expected due to increased Internet use. The goal is to identify the critical failure factors (CFFs) that counteract the growth of E-commerce and suggest possible strategies to overcome them. The methodology for researching critical failure factors is very similar to the one used for researching critical success factors (CSFs) in MIS research. The paper investigates why electronic commerce sometimes fails to appeal to customers despite promising plans, analyzing the reasons through inverted critical success factors called critical failure factors. The authors examined every possible obstacle factor of E-commerce that is discussed in the literature, and performed a survey using questionnaires. Several hypotheses were evolved to determine which factors are the critical failure factors that discourage E-commerce growth. Finally, alternative strategies to encourage growth in electronic commerce are suggested.