The logic of electronic markets
Harvard Business Review
A strategic analysis of electronic marketplaces
MIS Quarterly - Special issue on the strategic use of information systems
Electronic markets and electronic hierarchies
Communications of the ACM
Do electronic marketplaces lower the price of goods?
Communications of the ACM
The emerging role of electronic marketplaces on the Internet
Communications of the ACM
Decision Support Systems - Special issue on economics of electronic commerce
Predictors of online buying behavior
Communications of the ACM
Consumer trust in an Internet store
Information Technology and Management
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Multi-channel consumer behavior: online and offline travel preparations
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective
International Journal of Electronic Commerce
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
Consumer Bidding Behavior on Internet Auction Sites
International Journal of Electronic Commerce
Factors influencing Internet shopping value and customer repurchase intention
Electronic Commerce Research and Applications
Proceedings of the 13th International Conference on Electronic Commerce
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On-line shopping is expected to experience exponential growth in the coming decades, but few researchers have examined consumers' motivations for using on-line channels. The current study investigates the determinants of consumer use of on-line channels to purchase financial products. There are three key findings. First, consumers who experience conflict with their financial agents are more likely to use the on-line channel. This suggests that conflicting relationships can make the two channels competitive rather than complementary. Second, consumer willingness is an important predictor of on-line information search. Third, consumers who use the on-line channel for information search are more likely to use it for transactions. The last two findings indicate that consumer adoption of the on-line channel is a stagewise process.