Evolving the scope of user-centered design
Communications of the ACM
The Unified Modeling Language user guide
The Unified Modeling Language user guide
The unified software development process
The unified software development process
Content analysis of the world wide web: opportunities and challenges
Social Science Computer Review
Usability for the Web: designing Web sites that work
Usability for the Web: designing Web sites that work
Quality web systems: performance, security, and usability
Quality web systems: performance, security, and usability
Writing Effective Use Cases
Data Mining for Measuring and Improving the Success of Web Sites
Data Mining and Knowledge Discovery
Towards requirements-driven information systems engineering: the Tropos project
Information Systems - The 13th international conference on advanced information systems engineering (CAiSE*01)
Maintenance issues in the web site development process
Journal of Software Maintenance: Research and Practice
Performance Evaluation of Complex Systems: Techniques and Tools, Performance 2002, Tutorial Lectures
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Use Case Pitfalls: Top 10 Problems from Real Projects Using Use Cases
TOOLS '99 Proceedings of the Technology of Object-Oriented Languages and Systems
Goal-Based Requirements Analysis
ICRE '96 Proceedings of the 2nd International Conference on Requirements Engineering (ICRE '96)
A Benchmarking Method for Information Systems
RE '03 Proceedings of the 11th IEEE International Conference on Requirements Engineering
Goal-driven requirements analysis for hypermedia-intensive Web applications
Requirements Engineering
A specification pattern for use cases
Information and Management
A Unified Model of Requirements Elicitation
Journal of Management Information Systems
Strategic Determinants of Web Site Traffic in On-Line Retailing
International Journal of Electronic Commerce
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
Measuring the Efficiency of Web Site Traffic Generation
International Journal of Electronic Commerce
A Study of Consumer Switching Behavior Across Internet Portal Web Sites
International Journal of Electronic Commerce
A Design Science Research Methodology for Information Systems Research
Journal of Management Information Systems
Design science in information systems research
MIS Quarterly
Improving web sites with web usage mining, web content mining, and semantic analysis
SOFSEM'06 Proceedings of the 32nd conference on Current Trends in Theory and Practice of Computer Science
Ranking quality factors for measuring web service quality
Proceedings of the 1st International Conference on Intelligent Semantic Web-Services and Applications
The key cornerstones to successful B2C: a case study of an online grocer in China
Proceedings of the CUBE International Information Technology Conference
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Benchmarking is a critical activity in Web site development and has been employed for requirement analysis in a variety of Web site renewal and development projects. By comparing their current Web site with competitors' cutting-edge sites, managers can attain improvement in quality. Despite the importance and popularity of benchmarking, however, the literature sheds little light on the incorporation of its techniques into Web site improvement methodologies. This paper proposes a benchmarking-based requirement analysis methodology coupled with a goal-driven approach. The methodology works through three phases-elicitation, analysis, and specification-to seamlessly link business requirements to implementation details. Use cases are employed to capture functional requirements. Web sites are investigated in terms of usability to sharpen nonfunctional requirements. The usefulness of the methodology is demonstrated by applying it to improve a real-life Web site.