A procedure for ranking efficient units in data envelopment analysis
Management Science
Information Processing and Management: an International Journal
Quantifying the effect of user interface design features on cyberstore traffic and sales
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A cost and performance model for Web service investment
Communications of the ACM
An Approach to Evaluating E-Business Information Systems Projects
Information Systems Frontiers
Measuring DEA efficiency in internet companies
Decision Support Systems
Strategic Determinants of Web Site Traffic in On-Line Retailing
International Journal of Electronic Commerce
Effects of Web Traffic Announcements on Firm Value
International Journal of Electronic Commerce
Applied e-commerce metrics for small- to medium-sized enterprises
International Journal of Business Information Systems
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
International Journal of Electronic Commerce
A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites
International Journal of Electronic Commerce
A framework for performance measurement in the e-business environment
Electronic Commerce Research and Applications
Actors' misaligned interests to explain the low impact of an information system - A case study
International Journal of Information Management: The Journal for Information Professionals
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A productivity model for Web sites is developed in which page views are treated as outputs, and Web pages, scripts, and certain other Web constructs as inputs. A non-parametric production function is constructed, based on empirical data for a number of Web sites, making it possible to determine which sites are most efficient at generating Web traffic. For inefficient Web sites, reference sites are given from which they can learn in order to improve their performance. Web sites with special-interest content are found to perform, on average, more efficiently than those with general-interest content.