The measurement of end-user computing satisfaction
MIS Quarterly
Journal of Management Information Systems
Justifying investments in new information technologies
Journal of Management Information Systems
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
The mythical man-month (anniversary ed.)
The mythical man-month (anniversary ed.)
Intellectual capital: the new wealth of organizations
Intellectual capital: the new wealth of organizations
Empirical research in information systems: the practice of relevance
MIS Quarterly - Special issue on intensive research in information systems
The measurement of user information satisfaction
Communications of the ACM
Information Technology and Industrial Competitiveness: How It Shapes Competition
Information Technology and Industrial Competitiveness: How It Shapes Competition
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Competing on Internet Time: Lessons from Netscape and Its Battle with Microsoft
Competing on Internet Time: Lessons from Netscape and Its Battle with Microsoft
The Internet Bubble: Inside the Overvalued World of High-Tech Stocks -- And What You Need to Know to Avoid the Coming Catastrophe
Competing in Time; Using Telecommunications for Competitive Advantage
Competing in Time; Using Telecommunications for Competitive Advantage
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
Sensitivity of Electronic Commerce Measurement to the Survey Instrument
International Journal of Electronic Commerce
Measuring the Efficiency of Web Site Traffic Generation
International Journal of Electronic Commerce
Development and Validation of a Perceptual Instrument to Measure E-Commerce Performance
International Journal of Electronic Commerce
International Journal of Electronic Commerce
EATIS '07 Proceedings of the 2007 Euro American conference on Telematics and information systems
Towards an integrated measurement of IS project performance: The project performance scorecard
Information Systems Frontiers
Proceedings of the 4th International Conference on Uniquitous Information Management and Communication
International Journal of Information Management: The Journal for Information Professionals
The impact of information and communication technology on skilled labor and organization types
Information Systems Frontiers
Information Systems Frontiers
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Capital investments in the e-business infrastructure add complexity to the IT payoff question because e-business interorganizational investments are deployed across multiple platforms, projects, vendors and partners. Traditional MIS research has been devoted to measuring the payoff from information technology (IT) investment without any specific focus on e-business. Flaws in the mature MIS performance measures seem to yield weak guidance for managers when evaluating IT success, thus diluting the potential for these measures to be adapted for use in the new e-business environment. A review of the conventional MIS payoff literature indicates that these measures may be incomplete, inaccurate, or inefficient for application to electronic commerce investments. This paper brings four new points to the e-business IT investment evaluation dialogue: (1) we first explore performance measurement validity flaws in our long established measures; (2) the paper discusses a two-by-two matrix delineating the gap between the quantitative versus qualitative performance measures of management information systems (MIS) initiatives; (3) sample e-business payoff techniques are discussed and reviewed in light of these historical imperfections, and (4) fourth, the paper proposes and describes an innovative framework derived from production theory economics for future research in evaluating e-business MIS implementations.