A scientific methodology for MIS case studies
MIS Quarterly
The role and value of information technology infrastructure: some empirical observations
Strategic information technology management
Evaluating the performances of electronic commerce systems
Proceedings of the 29th conference on Winter simulation
Cultural differences in the online behavior of consumers
Communications of the ACM
Editorial—IT Investment Payoff in E-Business Environments: Research Issues
Information Systems Frontiers
An Approach to Evaluating E-Business Information Systems Projects
Information Systems Frontiers
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
Information Systems Frontiers
Evaluating e-commerce functionality with a focus on customer service
Communications of the ACM - Voting systems
Journal of Management Information Systems
Business-to-business electronic market place selection
Enterprise Information Systems
Organizational culture as determinant of enterprise information systems use in police investigations
Enterprise Information Systems
A multi-agent-based model for a negotiation support system in electronic commerce
Enterprise Information Systems
The effects of national culture on ERP implementation: a study of Colombia and Switzerland
Enterprise Information Systems
Effectiveness of Q-learning as a tool for calibrating agent-based supply network models
Enterprise Information Systems
Electronic marketplace definition and classification: literature review and clarifications
Enterprise Information Systems
A strategy-oriented operation module for recommender systems in E-commerce
Computers and Operations Research
Bootstrapping profit change: An application to Spanish banks
Computers and Operations Research
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In order to offer new services and gain competitive advantages, e-commerce has been widely adopted, particularly in the banking industry. Unfortunately, despite the growing adoption of e-commerce in the banking industry, the issue that web-based B2C e-commerce functionality adoption varies between banks or a bank's branches across nations has not received sufficient attention. Many factors affect e-commerce functionality adoption. However, two national environmental factors (information infrastructure and demographics) are particularly important because they relate to the availability of technologies in use and the characteristics of customers, respectively. This research conducts a cross-country case study of a global bank's Beijing (China), Chicago (USA), and Dubai (UAE) branches to investigate how the two national environmental factors affect e-commerce functionality adoption. The specific objectives are to discover how information infrastructure (measured by number of PCs per 1000 people and Internet access cost) and demographics (measured by population composition and income) affect e-commerce functionality adoption of the global bank's three branches. Secondary data were collected for information infrastructure and demographics; additionally, focused interviews with these three branches' IT and business managers provided sources for answering 'how'. The key finding demonstrates that the differences in e-mail ordering and online shopping adoptions between these branches are mainly attributed to proposed factors of population composition and Internet access cost, and the new factor of individual credit reference system. This research contributes to theory development in this emerging important research subject.