Task-technology fit and individual performance
MIS Quarterly
A structural model of end user computing satisfaction and user performance
Information and Management
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
The content and design of web sites: an empirical study
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Predicting customer behavior in the market-space: a study of Rayport and Sviokla's framework
Information and Management
Global corporate web sites: an empirical investigation of content and design
Information and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
The conceptualization and empirical validation of web site user satisfaction
Information and Management
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
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This study describes and demonstrates the Website Information Content Survey (WICS), which is intended to provide practitioners and researchers with a means of systematically describing website information content. In an exploratory survey of twenty business-to-consumer websites across five e-commerce domains, we demonstrate how the survey can be used to make cross-website comparisons that can identify potential gaps in a website's information content. The results of this study offer actionable guidance to practitioners seeking to match their website's information mix to customer's demands for product, company, and channel information. The WICS tool enables future investigation of hypothesized relationships between website information content and user-website interaction outcomes.