Factors of success for end-user computing
Communications of the ACM
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The impact of culture and gender on web sites: an empirical study
ACM SIGMIS Database
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
International Journal of Electronic Commerce
Barriers to e-commerce and competitive business models in developing countries: A case study
Electronic Commerce Research and Applications
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
The role of pleasure in web site success
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
Validating instruments in MIS research
MIS Quarterly
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User perceptions of website design (for Information Content, Information Design, Navigation Design, Visual Design), Website Trust, and Transaction Security are examined for differences in an eight country sample. Motivation for the investigation includes: (1) to test and compare user reactions to website design in countries with different degrees of uncertainty avoidance, (2) to consider user reactions based on country economic and technological conditions related to the theory of institutional trust and social capital, and (3) to extend clustering theory and the GLOBE cultural cluster model to determine if culturally similar countries group regarding user perceptions of websites. Overall and as predicted, users in low uncertainty avoidance, high institutional trust and social capital countries such as Canada and the USA have the most favorable perceptions of website design. An interesting finding is that while country economic and technological conditions may temper user perceptions in some instances, overall culture is a stronger predictor. Clustering theory is a useful determinant of user perceptions, and there is strong support that users within a given cultural cluster have similar requirements regarding website design.