Innovations and communication through innovative users: An exploratory mechanism of social networking website

Authors:
Chia-Liang Hung;Jerome Chih-Lung Chou;Tse-Ping Dong
Affiliations:
Department of Information Management, National Chi Nan University, 470, University Rd., Puli, Nantou County 545, Taiwan, ROC;Department of Information Management, Hwa-Hsia Institute of Technology, 111, Gong Jhuan Rd., Chung Ho, Taipei 235, Taiwan, ROC;Graduate Institute of Global Business and Strategy, National Taiwan Normal University, 31, Shida Rd., Da'an Dist., Taipei City 106, Taiwan, ROC
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2011

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Abstract

The study focuses on which users to target and why and how to inspire their participation by applying combination of von Hippel's lead user and user innovation toolkits with Rogers' innovation diffusion theories. After an investigation of a social networking website, this study finds that individuals with large number of hits are highly active users of new functions. Moreover, they are likely to use toolkits to customize their personal uses and respond to others' problems. Therefore, they garner appreciation from others in return, achieve higher ranks in the top hit parade, and obtain better-expected benefits from the website's incentive compensation. This study also evaluates the toolkits' efficacy in the Web 2.0 context and finds that they are not equivalents. This research offers insights useful for web service providers to target innovative users and create an environment using web toolkits to induce user-generated innovation and achieve better effect of innovation communication.