Electronic Commerce Research
User involvement competence for radical innovation
Journal of Engineering and Technology Management
Performing catharsis: The use of online discussion forums in organizational change
Information and Organization
Incorporating users' creativity in new product development via a user successive design strategy
International Journal of Computer Applications in Technology
A framework for evaluating business lead users' virtual reality innovations in Second Life
Electronic Commerce Research
Discursive construction of 'user innovations' in the open source software development context
Information and Organization
International Journal of Information Management: The Journal for Information Professionals
AMT'12 Proceedings of the 8th international conference on Active Media Technology
Computational & Mathematical Organization Theory
Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work
Information Resources Management Journal
Design process and knowledge searching model based on user creativity
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
User as Designer: A Design Model of User Creativity Platforms
Journal of Integrated Design & Process Science
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It is known that end users of products and services sometimes innovate, and that innovations developed by users sometimes become the basis for important newcommercial products and services. It has also been argued and to some extent shown that such innovations will be found concentrated in a "lead user" segment of the user community. However, neither the characteristics of innovating users nor the scope of the community that they "lead" has been explored in depth.In this paper, we explore the characteristics of innovation, innovators, and innovation sharing by library users of OPAC information search systems in Australia. This market has capable users, but it is nonetheless clearly a "follower" with respect to worldwide technological advance. Wefind that 26% of users in this local market nonetheless do modify their OPACs in both major and minor ways, and that OPAC manufacturers judge many of these user modifications to be of commercial interest. We find that we can distinguish modifying from nonmodifying users on the basis of a number of factors, including their "leading-edge status" and their in-house technical capabilities. We find that many innovating users freely share their innovations with others, and find that we can distinguish users that share information about their modifications from users that do not. We conclude by considering some implications of our findings for idea generation practices in marketing.