Lead users: a source of novel product concepts
Management Science
Rethinking the concept of user involvement
MIS Quarterly
User involvement in the design process: why, when & how?
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
A product perspective on total data quality management
Communications of the ACM
Measuring information quality of web sites: development of an instrument
ICIS '99 Proceedings of the 20th international conference on Information Systems
Communications of the ACM - Supporting community and building social capital
Understanding new models of collaboration for delivering government services
Communications of the ACM
A Framework for Analysis of Data Quality Research
IEEE Transactions on Knowledge and Data Engineering
AIMQ: a methodology for information quality assessment
Information and Management
Design and Analysis of Quality Information for Data Warehouses
ER '98 Proceedings of the 17th International Conference on Conceptual Modeling
A Reference Model for Process Technology
EWSPT '96 Proceedings of the 5th European Workshop on Software Process Technology
Architecture, design, implementation
Proceedings of the 25th International Conference on Software Engineering
Determinants of User Innovation and Innovation Sharing in a Local Market
Management Science
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
A comprehensive data quality methodology for web and structured data
International Journal of Innovative Computing and Applications
Overview and Framework for Data and Information Quality Research
Journal of Data and Information Quality (JDIQ)
Methodologies for data quality assessment and improvement
ACM Computing Surveys (CSUR)
Design and natural science research on information technology
Decision Support Systems
Context Management for Adaptive Information Systems
Electronic Notes in Theoretical Computer Science (ENTCS)
A survey of comparative business process modeling approaches
BIS'07 Proceedings of the 10th international conference on Business information systems
A context-based enterprise ontology
BIS'07 Proceedings of the 10th international conference on Business information systems
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
Design science in information systems research
MIS Quarterly
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Information quality (IQ) has gained increasing importance in the last decade, yet results of assessing and improving IQ in practice are still rare. In this paper we employ a human-centered design approach and illustrate how human involvement in designing an IQ assessment technique can improve the resulting IQ assessment technique. We demonstrate the engagement with practitioners, users, and researchers during the design stages of the assessment technique. Using an emergency medical care (EMS) case our human-centered design approach is scoped to a healthcare setting. The design approach resulted in an improved assessment technique that assists increasing the quality of information exchanges. Our results showed the importance and impacts of human involvement during a design process.