Past and future emergency response information systems
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Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Understanding new models of collaboration for delivering government services
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Communications of the ACM - Service-oriented computing
Interoperability in E-Government: More than Just Smart Middleware
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
A framework for analyzing cross-boundary e-government projects: the CapWin example
dg.o '05 Proceedings of the 2005 national conference on Digital government research
Information Systems Frontiers
Current practices in e-government-induced business process change (BPC)
dg.o '04 Proceedings of the 2004 annual national conference on Digital government research
A layered communication architecture for the support of crisis response
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Time-critical information services
Communications of the ACM - Emergency response information systems: emerging trends and technologies
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
A framework using service oriented architecture in a community information and referral system
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AMT'12 Proceedings of the 8th international conference on Active Media Technology
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This paper discusses a general framework for understanding and researching end-to-end performance of inter-organizational e-governmental services and reports the findings from an expert workshop held at the National Center for Digital Government. The focus of this paper is on time-critical information services (TCIS) - the medical necessity to deliver emergency services as rapidly as possible coupled with the dependence of these services upon accurate and timely information from multiple organizations. The authors outline a TCIS model and then discuss an invitational workshop that allowed for expert (academic and practitioner) input and feedback on TCIS dimensions and the best means for understanding their occurrence in on-the-ground emergency services. Workshop participants analyzed TCIS from a socio-technical perspective and provided conceptual, practitioner and methodological critiques and suggestions. Overall, participants found the concept of TCIS to be a valid model for understanding, researching, and developing e-government systems within the specific context of emergency response as well as within the broader context of time-critical services to the public. Workshop recommendations focused on the need to closely assess inter-agency and inter-organizational information exchanges along and between three levels: technical, organizational, and governance. The paper concludes with a discussion about future research directions based on the analytical framework and workshop findings.