Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Understanding new models of collaboration for delivering government services
Communications of the ACM
Mobility and the first responder
Communications of the ACM - Homeland security
Social Science Computer Review
Interoperability in E-Government: More than Just Smart Middleware
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
A framework for analyzing cross-boundary e-government projects: the CapWin example
dg.o '05 Proceedings of the 2005 national conference on Digital government research
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Time-critical information services
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Towards a business continuity information network for rapid disaster recovery
dg.o '08 Proceedings of the 2008 international conference on Digital government research
E-EPR: a workflow-based electronic emergency patient record
Personal and Ubiquitous Computing
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This paper reports on a case study analysis of a county-wide emergency medical services (EMS) system striving to implement information technology across service provider organizations (e.g., fire, ambulance, dispatch center, hospitals) to enhance e-governmental emergency response performance. An analysis of performance data and supplemental interviews from emergency response organizations are used to inform this study. From these data sources, researchers performed process and information flow analysis across a chain of dispatchers, responders, and health care facilities to understand barriers and challenges to accessing and linking time-critical data across service organizations. The analytical lens is a socio-technical framework developed from prior e-government research on time-critical information services (TCIS), or public services highly dependent upon time and information (e.g., emergency response, law enforcement). Findings include inter-organizational gaps in data access across pre-hospital and hospital information systems, the need for patient tracking across organizations and systems to enable end-to-end analysis, and time and quality of care benefits to inter-organizational data access and use. The National Intelligent Transportation System Architecture is applied to the case study location to validate the functionality of the TCIS framework and to provide strategic guidance for the case study locale. Recommendations are provided on how the architecture can be adapted to enhance end-to-end performance of EMS systems.