Developing capabilities to use information strategically
MIS Quarterly
A scientific methodology for MIS case studies
MIS Quarterly
Management of emerging technologies: experiences and lessons learned at US West
Information and Management
The art of systems architecting (2nd ed.)
The art of systems architecting (2nd ed.)
National infrastructure as complex interactive networks
Automation, control and complexity
A theory of industry-level activity for understanding the adoption of interorganizational systems
European Journal of Information Systems
A new framework for interorganizational systesms based on the linkage of participants' roles
Information and Management
Business Dynamics
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Strategic payoff from EDI as a function of EDI embeddedness
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Implementation of electronic data interchange: an innovation diffusion perspective
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Standards initiatives for Emergency Telecommunications Service (ETS)
IEEE Communications Magazine
Standardization of mobile phone positioning for 3G systems
IEEE Communications Magazine
dg.o '06 Proceedings of the 2006 international conference on Digital government research
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Time-critical information services
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Extending the Information-Processing View of Coordination in Public Sector Crisis Response
International Journal of Electronic Government Research
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Over the last two decades, use of mobile communications for emergency services (e.g. 911) has grown exponentially. This rise of mobile networks has increased reliance on new private and public partnerships to deliver these time critical services. Drawing upon complex systems theory and Inter-organizational Systems (IOS) dynamics, a framework is developed for investigating technology, organizational and policy dimensions of Emergency Medical Services (EMS). The case study for this investigation is rural Minnesota, where a series of semi-structured interviews were conducted and supplemented by analysis of candidate EMS system evaluations. The twofold objectives of the study were to explore the nature of inter-organizational dynamics in this setting and to set forth an architecture for measuring and enhancing performance. Key technology concerns included gaps in wireless coverage, complex system upgrades, and lagging integration of wireless communications into existing infrastructures. These issues were intertwined with organizational aspects, such as the challenges in developing coordinated relationships among agencies and between the public and private sectors. Several policy levers were also influential, such as federal standards that had been set forth for E-911 location information and funding initiatives in the transportation area. The final section draws upon these findings to suggest an EMS architecture that portrays the entire system as well as critical IOS linkages. While IOS has traditionally examined supply chains, these findings are aimed to contribute to understanding more complex, dynamic and heterogeneous socio-technical processes. The paper concludes with a discussion of management and research implications.