Technology diffusion in a centralized MIS environment
Information and Management
Task-technology fit and individual performance
MIS Quarterly
A feedback model to understand information system usage
Information and Management
Information Technology and Firm Boundaries: Evidence From Panel Data
Information Systems Research
The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation
Organization Science
Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services
Information Systems Research
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior
Journal of Management Information Systems
Journal of Management Information Systems
Innovation impacts of using social bookmarking systems
MIS Quarterly
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Theory suggests that coworkers may influence individuals' technology use behaviors, but there is limited research in the technology diffusion literature that explicates how such social influence processes operate after initial adoption. We investigate how two key social influence mechanisms (identification and internalization) may explain the growth over time in individuals' use of knowledge management systems (KMS)--a technology that because of its publicly visible use provides a rich context for investigating social influence. We test our hypotheses using longitudinal KMS usage data on over 80,000 employees of a management consulting firm. Our approach infers the presence of identification and internalization from associations between actual system use behaviors by a focal individual and prior system use by a range of reference groups. Evidence of these kinds of associations between system use behaviors helps construct a more complete picture of social influence mechanisms, and is to our knowledge novel to the technology diffusion literature. Our results confirm the utility of this approach for understanding social influence effects and reveal a fine-grained pattern of influence across different social groups: we found strong support for bottom-up social influence across hierarchical levels, limited support for peer-level influence within levels, and no support for top-down influence.