A feedback model to understand information system usage
Information and Management
The impact of culture on the adoption of IT: an interpretive study
Journal of Global Information Management
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge Management
Designing sticky knowledge networks
Communications of the ACM - Adaptive complex enterprises
Key issues in information systems management: an international perspective
Journal of Management Information Systems
Journal of Management Information Systems
Exploring Perceptions of Organizational Ownership of Information and Expertise
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Social relationship and its role in knowledge management systems usage
Information and Management
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This study explores key factors affecting the usage of information technology IT tools in support of knowledge sharing in service organizations in Hong Kong. In a case study of five firms, the usage of IT tools is influenced by an array of factors acting as enablers, barriers, and motivators. The findings support extant theories on knowledge management KM. This research discovers relationships between multiple factors and the usage of IT tools for knowledge sharing at various hierarchical levels. Operational factors like perceived usefulness, perceived ease of use, staff capability, and nature of work induce higher usage of IT for knowledge sharing. These findings and related analyses have managerial implications for firms engaging in service business.