Understanding knowledge management system usage antecedents: An integration of social cognitive theory and task technology fit

Authors:
Tung-Ching Lin;Chien-Chih Huang
Affiliations:
Department of Information Management, National Sun Yat-sen University, 70 Lien-Hai Road, Kaohsiung 804, Taiwan, ROC;Department of Information Management, National Sun Yat-sen University, 70 Lien-Hai Road, Kaohsiung 804, Taiwan, ROC
Venue:
Information and Management
Year:
2008

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Abstract

The factors influencing KMS usage are of major concern to the MIS community. Among the diverse theories employed to help understand this is task technology fit (TTF), which considers the needed technological characteristics of the task as a major factor determining usage. This theory, however, ignores the personal cognition dimension, which has been found to affect the use of an IS. By integrating TTF and social cognitive theory (SCT), we attempted to determine the key factors affecting KMS usage in IT, the organizational task, and personal cognition. Through a survey of 192 KMS users, task interdependence, perceived task technology fit, KMS self-efficacy, and personal outcome expectations were found to have substantial influences on KMS usage. Among the key factors, KMS self-efficacy was found to be especially important as it was substantially and positively correlated to perceived task technology fit, personal and performance-related outcome expectations, and KMS usage.