Investigating government-to-business system success: a conceptual framework

Authors:
Erne Suzila Kassim;Husnayati Hussin
Affiliations:
Universiti Teknologi MARA Malaysia, Selangor, Malaysia;International Islamic University Malaysia, Kuala Lumpur, Malaysia
Venue:
Proceedings of the 3rd international conference on Theory and practice of electronic governance
Year:
2009

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Abstract

Driven by lack of empirical research findings in evaluating the actual values of government-to-business (G2B) application, this research is undertaken to comprehensively investigate the system success measured as benefits and effective usage, and its determinants. A research framework is proposed to gauge the values at the strategic, tactical and operational levels, and to examine the success determinants via the perspectives of individual, organizational, technological, environmental and dynamic capability. The consequences of the usage on the benefits, as well as the relationships between the determinants and the usage warrant more exploration. A better understanding of the success realization will not only reduce the e-government research gap, but will definitely assist the federal government in evaluating the G2B system effectiveness. In addition, evidences of the critical aspects of the determinants will enable public organizations as system owners to react accordingly to any information system usage and sustainability in the future.