International Journal of Man-Machine Studies - Knowledge acquisition for knowledge-based systems, part 1. Based on an AAAI work
Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information systems effectiveness: the construct space and patterns of application
Information and Management
Understanding and measuring user competence
Information and Management
Issues of expert flexibility in contexts characterized by complexity and change
Expertise in context
Putting the enterprise into the enterprise system
Harvard Business Review
Information and Management
The management of end user computing
Communications of the ACM
Dimensions of information systems success
Communications of the AIS
Extending the technology acceptance model: the influence of perceived user resources
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Assessing User Competence: Conceptualization and Measurement
Information Systems Research
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Journal of the American Society for Information Science and Technology
Information System Success: Individual and Organizational Determinants
Management Science
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Using Mentoring and Storytelling to Transfer Knowledge in the Workplace
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Knowledge Management Competence for Enterprise System Success
The Journal of Strategic Information Systems
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The development of user expertise is a strategic imperative for organizations in hyper-competitive markets. This paper conceptualizes opreationalises and validates user expertise in contemporary Information Systems (IS) as a formative, multidimensional index. Such a validated and widely accepted index would facilitate progression of past research on user competence and efficacy of IS to complex contemporary IS, while at the same time providing a benchmark for organizations to track their user expertise. The validation involved three separate studies, including exploratory and confirmatory phases, using data from 244 respondents.