Enhancing data quality in data warehouse environments
Communications of the ACM
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Data Envelopment Analysis: A Comprehensive Text with Models, Applications References, and DEA-Solver Software with Cdrom
Toward an information technology research agenda for public administration
Public information technology
Exploring the Service-Oriented Enterprise: Drawing Lessons from a Case Study
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Citizen-centered e-government services: benefits, costs, and research needs
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Making e-Government systems workable: Exploring the evolution of frames
The Journal of Strategic Information Systems
Computers and Operations Research
Implementing e-government in Sri Lanka: Lessons from the UK
Information Technology for Development - e-Government Initiatives in the Developing World: Challenges and Opportunities
Information systems in the public sector: The e-Government enactment framework
The Journal of Strategic Information Systems
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Researchers around the world propose different ways to assess the performance of electronic government portals in order to understand the factors that influence the quality of the information and services they provide to citizens, businesses, and other stakeholders. Most of these evaluation models only consider the results or outputs in terms of information, services, or other portal functionalities, ignoring the inputs of capabilities and resources that governments have and make available for these efforts. This paper argues that a more comprehensive approach is necessary, and using data envelopment analysis DEA could help to better understand how efficient governments are in their use of certain "inputs" to produce high quality e-government portals. DEA calculates an efficiency score based on some portal characteristics outputs, such as information, interaction, transaction, integration, and participation, and some organizational, institutional, and contextual factors inputs, such as government capacity, potential demand, and operation costs. The empirical analysis focuses on the state government portals in Mexico. Our results indicate that while there are some states that are never in first place in terms of portal quality or functionality, they also have very few resources and capabilities, which means they are highly efficient. Therefore, DEA could also improve the fairness and equality of portal assessment methods, particularly for governments with few initial resources and capabilities and/or adversarial environmental conditions.