In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
“It's like everyone working around the same desk”: organisational readings of Lotus Notes
Scandinavian Journal of Information Systems
Communications of the ACM
Challenges of EDI adoption for electronic trading in the London Insurance Market
European Journal of Information Systems
GIS for district-level administration in India: problems and opportunities
MIS Quarterly - Special issue on intensive research in information systems
Understanding GDSS in symbolic context: shifting the focus from technology to interaction
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Generalizing Generalizability in Information Systems Research
Information Systems Research
Information Systems Research
The social and political construction of technological frames
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
Organizing and the Process of Sensemaking
Organization Science
Whose job is it anyway? a study of human-robot interaction in a collaborative task
Human-Computer Interaction
IT-driven identity work: Creating a group identity in a digital environment
Information and Organization
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How may users make initial senses around new technology? This question requires an investigation beyond initial sense-making and into ongoing sense-making. An important research agenda is how users may make more senses from ongoing work structuring around technology. The previous studies largely examine how users make initial kinds of sense so as to form certain attitudes towards technology adoption. However, less known to current literature is that users also make ongoing senses as they extensively interact with technology in practice over time. This article presents a qualitative study of the ongoing adoption of CabLink, a Global Positioning System (GPS) which enables vehicle dispatching, implemented by one of the world's largest taxi fleets, based in Singapore. It analyzes how additional new senses may emerge from a vagary of technology enactments. As a result, users become more sensitive towards adopting technology differentially as they continue to appropriate technology in their work context. This longitudinal research illustrates how local meanings ascribed by different user-groups to a technology may evolve and induce intended as well as unanticipated work transformation. Theoretical and practical implications on ongoing sense-making are discussed.