Job characteristics and job satisfaction: understanding the role of enterprise resource

Authors:
Michael G. Morris;Viswanath Venkatesh
Affiliations:
McIntire School of Commerce, University of Virginia, Charlottesville, VA;Walton College of Business, University of Arkansas, Fayetteville, AR
Venue:
MIS Quarterly
Year:
2010

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Abstract

Little research has examined the impacts of enterprise resource planning (ERP) systems implementation on job satisfaction. Based on a 12-month study of 2,794 employees in a telecommunications firm, we found that ERP system implementation moderated the relationships between three job characteristics (skill variety, autonomy, and feedback) and job satisfaction. Our findings highlight the key role that ERP system implementation can have in altering well-established relationships in the context of technology-enabled organizational change situations. This work also extends research on technology diffusion by moving beyond a focus on technology-centric outcomes, such as system use, to understanding broader job outcomes.