The repertory grid: "discovering" a 50-year-old research technique

  • Authors:
  • PM Alexander;JJ van Loggerenberg

  • Affiliations:
  • University of Pretoria;University of Pretoria

  • Venue:
  • SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
  • Year:
  • 2005

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Abstract

Empirical research in any discipline is heavily dependent on the quality of data collected and the meaning which subsequent analysis reveals. This obvious statement underlies the debates on rigor, and less directly on relevance, which recur periodically in the journals devoted to Information Systems. Empirical research in Information Systems (IS) is largely based upon data collected by means of questionnaires, interviews, documentation and observation. Inexperienced researchers find questionnaires and interviews particularly attractive as a data gathering methodology as they can draw on their own experience of having to fill in forms and being interviewed. However, as many researchers have discovered, it is not as simple as it appears at first to draft a good questionnaire. Also, respondents are notoriously unenthusiastic when it comes to filling out questionnaires. The result is that their answers are very often superficial which impacts negatively on the quality of the research. Interviewing provides richer data and hence overcomes some of the problems of questionnaires, but still leaves the researcher with few guidelines. This paper explores the potential of a technique called the Repertory Grid as an alternative means of gathering meaningful empirical data. It traces it origins, describes how it works, analyses the strengths and weaknesses and looks at instances where it has already been used in IS research. It then describes the authors' experience in the use of this technique and concludes that it well worth considering by inexperienced and experienced IS researchers alike. Although the technique may initially appear to be positivist this is not the case. It can be used for both ideographic and nomothetic research. It uncovers perceptions, assumptions, and concepts from the research participants while striving to minimise the degree to which the researcher influences the outcomes.