Artificial experts: social knowledge and intelligent machines
Artificial experts: social knowledge and intelligent machines
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Technology in Working Order: Studies of Work, Interaction, and Technology
Technology in Working Order: Studies of Work, Interaction, and Technology
Computer Power and Human Reason: From Judgment to Calculation
Computer Power and Human Reason: From Judgment to Calculation
Making a Case in Medical Work: Implications forthe Electronic Medical Record
Computer Supported Cooperative Work
Doctors and psychosocial information: records and reuse in inpatient care
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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Formal tools (i.e, tools that operate on circumscribed input using rules, and that contain a model of the workplace in which are to function) are attributed central roles in organizing work within many modern workplaces. How to comprehend the power of these tools? Taking the (electronic) medical record as an example, this paper builds upon recent calls to overcome the dichotomy between the Formal and the Informal and proposes an understanding of the generative power of such tools which does not attribute mythical capacities to either tool or human work. The concrete, real-time use of formal tools is the starting point. These steps towards a sociology of the formal are crucial for a more comprehensive understanding and evaluation of such systems.