Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Supporting informality: team working and integrated care records
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Representations at work: a national standard for electronic health records
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
On distribution, drift and the electronic medical record: some tools for a sociology of the formal
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
I just don't know why it's gone: maintaining informal information use in inpatient care
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 1st ACM International Health Informatics Symposium
Cooperative documentation: the patient problem list as a nexus in electronic health records
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Shared decision making needs a communication record
Proceedings of the 2013 conference on Computer supported cooperative work
Messaging to your doctors: understanding patient-provider communications via a portal system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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We conducted a field-based study at a large teaching hospital to examine doctors' use and documentation of patient care information, with a special focus on a patient's psychosocial information. We were particularly interested in the gaps between the medical work and any representations of the patient. The paper describes how doctors record this information for immediate and long-term use. We found that doctors documented a considerable amount of psychosocial information in their electronic health records (EHR) system. Yet, we also observed that such information was recorded selectively, and a medicalized view-point is a key contributing factor. Our study shows how missing or problematic representations of a patient affect work activities and patient care. We accordingly suggest that EHR systems could be made more usable and useful in the long run, by supporting both representations of medical processes and of patients.