Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
I just don't know why it's gone: maintaining informal information use in inpatient care
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting with eHealth: towards grand challenges for HCI
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Transforming clinic environments into information workspaces for patients
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Doctors and psychosocial information: records and reuse in inpatient care
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Gathering requirements for a personal health management system
Proceedings of the 12th ACM international conference adjunct papers on Ubiquitous computing - Adjunct
Unpacking exam-room computing: negotiating computer-use in patient-physician interactions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using mobile phones to present medical information to hospital patients
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Bridging clinical and non-clinical health practices: opportunities and challenges
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Sharing medical data vs. health knowledge in chronic illness care
CHI '12 Extended Abstracts on Human Factors in Computing Systems
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The patient portal is a relatively new healthcare information technology that enables patients more convenient access to their healthcare information and allows them to send messages to their doctors. Our study examines the themes discussed in these messages and the different ways in which patients communicate with their providers via a portal employed in a large medical center. We also explore the differences between the patient portal and more traditional communication media, and investigated the advantages and potential problems of the portal system. Our findings show a wide variety of topics discussed in the communication messages (such as medication, appointments, laboratory tests, etc.) and how patients provide information, consult with their providers, and express psychosocial and emotional needs. We argue that the patient portal improves the accuracy of communication and could facilitate illness management for patients, especially over a longer term. However, messaging through the patient portal is not popular among patients and the simultaneous use of multiple communication media may create information gaps. More research is needed to better elucidate barriers to the use of patient portals and the optimal methods of communication and information integration given different contexts.