Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Visualizing health practice to treat diabetes
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Territoriality in collaborative tabletop workspaces
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Where the wild things work: capturing shared physical design workspaces
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Evaluating an ambient display for the home
CHI '05 Extended Abstracts on Human Factors in Computing Systems
PlayAnywhere: a compact interactive tabletop projection-vision system
Proceedings of the 18th annual ACM symposium on User interface software and technology
TeamTag: exploring centralized versus replicated controls for co-located tabletop groupware
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
MAHI: investigation of social scaffolding for reflective thinking in diabetes management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Healthcare in everyday life: designing healthcare services for daily life
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meeting adjourned: off-line learning interfaces for automatic meeting understanding
Proceedings of the 13th international conference on Intelligent user interfaces
Blowing in the wind: unanchored patient information work during cancer care
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring the use of technology in healthcare spaces and its impact on empathic communication
Proceedings of the 1st ACM International Health Informatics Symposium
AnatOnMe: facilitating doctor-patient communication using a projection-based handheld device
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Unpacking exam-room computing: negotiating computer-use in patient-physician interactions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity-based interaction: designing with child life specialists in a children's hospital
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Messaging to your doctors: understanding patient-provider communications via a portal system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cancer navigation: opportunities and challenges for facilitating the breast cancer journey
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Co-designing patient-centered health communication tools for cancer care
Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare
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Although clinic environments are a primary location for exchanging information with clinicians, patients experience these spaces as harsh environments to access, use, exchange, and manage information. In this paper, we present results from an ethnographic-inspired study of breast cancer patients actively interacting with information in clinic environments. Through observations and interviews, we observed information interactions in awkward physical positions; inefficient use of existing clinical space; separation of patients from their information and lack of support for collaborative document viewing. These factors compromised patients' abilities to manage their information work when they experienced bursts of information exchange, lack of advance information, fragmented attention, and heightened stress in clinic environments. To overcome these challenges, we identify formative strategies to focus attention, encourage collaboration, and improve communication in clinical settings.