Computer-supported cooperative work: a book of readings
Computer-supported cooperative work: a book of readings
Cognitive engineering: human problem solving with tools
Human Factors
Distributed Artificial Intelligence (Vol. 2)
What is coordination theory and how can it help design cooperative work systems?
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Groupware: some issues and experiences
Communications of the ACM
Cooperative requirements capture: Control Room 2000
Requirements engineering
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Steps toward a partnership: ethnography and system design
Requirements engineering
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Cooperative work in mission operations: analysis and implications for computer support
Computer Supported Cooperative Work
Comparing undergraduate courses in systems analysis and design
Communications of the ACM
Reflective conversation with materials
Bringing design to software
Bringing design to software
Information needs in technical work settings and their implications for the design of computer tools
Computer Supported Cooperative Work
Integrated management of networked systems: concepts, architectures, and their operational application
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Design Issues in CSCW
Infrastructure Time: Long-term Matters in Collaborative Development
Computer Supported Cooperative Work
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This study looks at the data communicationsnetwork management organization (NMO) within alarge financial institution and appliesconcepts from Computer-Supported CooperativeWork (CSCW) and other domains to developtechniques for describing work within this andother similar organizations. Networkmanagement is one form of infrastructuremanagement, which is comprised of two kinds ofwork: real-time supervisory control work anddesign work. While many studies of group workfocus on the activities of small groups ofpeople engaged in either real-time supervisorycontrol or design work, examinations oforganizations where both kinds of work occurare relatively rare. The focus is on the workpatterns and data forms that are found withinthe NMO. Some of the implications of theanalysis in regard to the design of CSCWsystems are presented and discussed.