BYTE - Lecture notes in computer science Vol. 174
Building expert systems
Actors: a model of concurrent computation in distributed systems
Actors: a model of concurrent computation in distributed systems
Understanding Software Maintenance Work
IEEE Transactions on Software Engineering
The social dynamics of routine computer use in complex organizations (work, management, sociology)
The social dynamics of routine computer use in complex organizations (work, management, sociology)
Disaligning macro, meso and micro due process: a case study of office automation in Quebec colleges
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
The USC system factory project
ACM SIGSOFT Software Engineering Notes
Work structures and shifts: an empirical analysis of software specification teamwork
ICSE '89 Proceedings of the 11th international conference on Software engineering
A speech-act-based negotiation protocol: design, implementation, and test use
ACM Transactions on Information Systems (TOIS)
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
A notation for malleable and interoperable coordination mechanisms for CSCW systems
COCS '95 Proceedings of conference on Organizational computing systems
Using a configuration management tool to coordinate software development
COCS '95 Proceedings of conference on Organizational computing systems
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Searching requirements for a system to support cooperative concept design in product development
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Merging multiple perspectives in groupware use: intra- and intergroup conventions
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Infrastructure management as cooperative work: implications for systems design
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Building bridges: customisation and mutual intelligibility in shared category management
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Computer Supported Cooperative Work
ACM Transactions on Information Systems (TOIS)
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Unpacking a Timesheet: Formalisation andRepresentation
Computer Supported Cooperative Work
Conventions and Commitments in Distributed CSCW Groups
Computer Supported Cooperative Work
Participatory Design at a Radio Station
Computer Supported Cooperative Work
A Knowledge-Based Environment for Modeling and Simulating Software Engineering Processes
IEEE Transactions on Knowledge and Data Engineering
Infrastructure Management as Cooperative Work: Implications for Systems Design
Computer Supported Cooperative Work
Mundane knowledge management and microlevel organizational learning: an ethological approach
Journal of the American Society for Information Science and Technology
Infrastructure and ethnographic practice: working on the fringes
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Enabling physical collaboration in industrial settings by designing for embodied interaction
Proceedings of the Latin American conference on Human-computer interaction
Constructing Interdependencies withCollaborative Information Technology
Computer Supported Cooperative Work
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Computer Supported Cooperative Work
The evolution of artifacts in cooperative work: constructing meaning through activity
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning
Computer Supported Cooperative Work
Universal Enterprise Integration: Challenges of and Approaches to Web-Enabled Virtual Organizations
Information Technology and Management
Words about Images: Coordinating Community in Amateur Photography
Computer Supported Cooperative Work
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Computer Supported Cooperative Work
How agile are industrial software development practices?
Journal of Systems and Software - Special issue: Selected papers from the 4th source code analysis and manipulation (SCAM 2004) workshop
Decentralizing the control room: mobile work and institutional order
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Group-to-group distance collaboration: examining the "space between"
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Riding a tiger, or computer supported cooperative work
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Design for unanticipated use...
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Constructing common information spaces
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Supporting groupware conventions through contextual awareness
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Designing for cooperation at a radio station
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
The duality of articulation work in large heterogeneous settings - a study in health care
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
An expert system for dynamic re-coordination of distributed workflows
Expert Systems with Applications: An International Journal
Exploring mutual engagement in creative collaborations
Proceedings of the 6th ACM SIGCHI conference on Creativity & cognition
Behaviour & Information Technology - Computer Support for Learning Communities
Triage Drift: A Workplace Study in a Pediatric Emergency Department
Computer Supported Cooperative Work
A language/action perspective on the design of cooperative work
Human-Computer Interaction
The logic of practices of stigmergy: representational artifacts in architectural design
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
How tagging helps bridge the gap between social and technical aspects in software development
ICSE '09 Proceedings of the 31st International Conference on Software Engineering
On a Mission without a Home Base: Conceptualizing Nomadicity in Student Group Work
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Situating Productive Play: Online Gaming Practices and Guanxi in China
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Ownership and Evolution of Local Process Representations
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Workflow management systems for process organisations
Workflow management systems for process organisations
The role of emergent knowledge structures in collaborative software development
Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering - Volume 2
Software architecture awareness in long-term software product evolution
Journal of Systems and Software
The impact of social media on software engineering practices and tools
Proceedings of the FSE/SDP workshop on Future of software engineering research
Developing a framework of common information space (CIS): grounded theory analysis of airport CIS
CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology
Layers in Sorting Practices: Sorting out Patients with Potential Cancer
Computer Supported Cooperative Work
The corporate portal as information infrastructure: towards a framework for portal design
International Journal of Information Management: The Journal for Information Professionals
Semantic work process analysis: a reflexive stakeholder articulation approach
Proceedings of the 31st European Conference on Cognitive Ergonomics
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
Practices of Stigmergy in the Building Process
Computer Supported Cooperative Work
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Every office is an open system, and the products of office work are the result of decentralized negotiations. Changing patterns of task organization and alliance inevitably give rise to inconsistent knowledge bases and procedures. This implies that there are no globally correct answers to problems addressed by OISs. Rather, systems must deal with multiple competing, possibly irreconcilable, solutions. Articulating alternative solutions is the problem of due process. This problem and its consequences are illustrated by a case study of a rate-setting group in a large health insurance firm.There is no formal solution to the problem of due process. But it must be solved in practice if distributed intelligent OISs are to be developed. We propose an alternative approach based on the work of social scientists concerned with analyzing analogous problems in human organization. Solution of the due process problem hinges on developing local closures to the problem faced by an organization. This means analyzing (a) local, tacit knowledge and its transfer ability; (b) articulation work, that is, reconciling incommensurate assumptions and procedures.