The workaday world as a paradigm for CSCW design
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Systems of meaning: ethnography as a methodology for the study of information technologies
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
The New Science of Management Decision
The New Science of Management Decision
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Resilient Business Process Management: Framework and services
Expert Systems with Applications: An International Journal
International Journal of Human-Computer Studies
Repair now: collaboration between maintainers, operators and equipment in a cleanroom
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
A collaborative framework for unexpected exception handling
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
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This study examines how some employeescoped with the exceptions that they encountered withtheir on-going use of a co-operative workflowtechnology in an optronics company. By drawing on thecase material, this paper will indicate thatapproaches which view work as being capable of beingplanned and managed through the formal authority ofthe hierarchy are insufficient. Instead, this paperwill suggest that exception handling, work-arounds andimprovisation are more characteristic of humanactivity. Computer supported co-operative work will beconceptualised as being embedded in a dynamicrelationship between the context it is situatedwithin, and the actors that engage in it. Theprinciples underlying ethnography have informed theresearch approach.