Repair now: collaboration between maintainers, operators and equipment in a cleanroom

Authors:
Patricia M. Kluckner;Roland Buchner;Astrid Weiss;Manfred Tscheligi
Affiliations:
University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria
Venue:
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Year:
2012

Citing 5
Cited 1

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Abstract

It is greatly aknowledged in the CSCW community that supportive technology needs to adapt to its contextual usage to increase the collaboration between different user groups. Based on a Contextual Inquiry (CI) in the cleanroom in a semiconductor factory, we identified the maintainers working routines and their usage patterns with various maintenance devices. In the cleanroom maintainance tools could bridge the physical gap between operators and maintainers. In particular reporting tools should link the information gap. In this paper we will present design implications derived from the CI towards a novel-reporting tool for maintainers to support this cooperation between maintainers and operators in the cleanroom.