Organizing long-running activities with triggers and transactions
SIGMOD '90 Proceedings of the 1990 ACM SIGMOD international conference on Management of data
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
Data & Knowledge Engineering - Special issue on ER '96
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Configuration for Adaptation – A Human-centeredApproach to Flexible Workflow Enactment
Computer Supported Cooperative Work
Computer Supported Cooperative Work
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Web interface-driven cooperative exception handling in adome workflow management system
Information Systems - Special issue on the 1st web information systems engineering conference (WISE '00)
Interaction as a framework for flexible workflow modelling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Inheritance of workflows: an approach to tackling problems related to change
Theoretical Computer Science
Mining Exception Instances to Facilitate Workflow Exception Handling
DASFAA '99 Proceedings of the Sixth International Conference on Database Systems for Advanced Applications
A Workflow Change Is a Workflow
Business Process Management, Models, Techniques, and Empirical Studies
Modeling and Enactment of Workflow Systems
Proceedings of the 14th International Conference on Application and Theory of Petri Nets
COOPIS '96 Proceedings of the First IFCIS International Conference on Cooperative Information Systems
Modeling Exceptional Behaviors in Commercial Workflow Management Systems
COOPIS '99 Proceedings of the Fourth IECIS International Conference on Cooperative Information Systems
Exception handling in an object-oriented workflow management system
Exception handling in an object-oriented workflow management system
Knowledge sharing, coordinated exception handling, and intelligent problem solving for cross-organizational business processes
Evaluation of correctness criteria for dynamic workflow changes
BPM'03 Proceedings of the 2003 international conference on Business process management
Undo in workflow management systems
BPM'03 Proceedings of the 2003 international conference on Business process management
Supporting effective unexpected exceptions handling in workflow management systems
Proceedings of the 2007 ACM symposium on Applied computing
Resilient Business Process Management: Framework and services
Expert Systems with Applications: An International Journal
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This paper proposes a collaborative framework handling unexpected exceptions in Workflow Management Systems (WfMS). Unexpected excep tions correspond to unpredicted situations for which the system can not suggest any solutions. We introduce the notion that exception recovery is a collabora tive problem solving activity that should be addressed through an intertwined play between several actors performing two types of tasks: (1) diagnosing situations; and (2) planning recovery actions. We propose a set of dimensions to classify the exceptional situations and their relations to recovery strategies. We also discuss the importance of monitoring recovery actions within the scope of diagnosis tasks. The proposed solution is implemented through a dedicated workflow.