Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Organizing long-running activities with triggers and transactions
SIGMOD '90 Proceedings of the 1990 ACM SIGMOD international conference on Management of data
Concurrency control and recovery of multidatabase work flows in telecommunication applications
SIGMOD '93 Proceedings of the 1993 ACM SIGMOD international conference on Management of data
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Interlocus: workspace configuration mechanisms for activity awareness
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Specification and implementation of exceptions in workflow management systems
ACM Transactions on Database Systems (TODS)
Enterprise information systems
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
A Knowledge-based Approach to Handling Exceptions inWorkflow Systems
Computer Supported Cooperative Work
Configuration for Adaptation – A Human-centeredApproach to Flexible Workflow Enactment
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Office Information Systems and Computer Science
ACM Computing Surveys (CSUR)
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
A very high level programming language for data processing applications
Communications of the ACM
Web interface-driven cooperative exception handling in adome workflow management system
Information Systems - Special issue on the 1st web information systems engineering conference (WISE '00)
Interaction as a framework for flexible workflow modelling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Beyond workflow management: product-driven case handling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Human Factors in Safety-Critical Systems
Human Factors in Safety-Critical Systems
Computer-Supported Cooperative Work: Introduction to Distributed Applications
Computer-Supported Cooperative Work: Introduction to Distributed Applications
Inheritance of workflows: an approach to tackling problems related to change
Theoretical Computer Science
Exterminating the Dynamic Change Bug: A Concrete Approach to Support Workflow Change
Information Systems Frontiers
Enterprise-Wide Workflow Management
IEEE Concurrency
Enhancing the Fault Tolerance of Workflow Management Systems
IEEE Concurrency
Exception Handling for Conflict Resolution in Cross-Organizational Workflows
Distributed and Parallel Databases
Advanced Transaction Models in Workflow Contexts
ICDE '96 Proceedings of the Twelfth International Conference on Data Engineering
A Transactional Nested Process Management System
ICDE '96 Proceedings of the Twelfth International Conference on Data Engineering
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Proceedings of the 27th International Conference on Very Large Data Bases
A Transactional Model for Long-Running Activities
VLDB '91 Proceedings of the 17th International Conference on Very Large Data Bases
Improving Flexibility of Workflow Management Systems
Business Process Management, Models, Techniques, and Empirical Studies
Formal Foundation and Conceptual Design of Dynamic Adaptations in a Workflow Management System
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Crew/Automation Interaction in Space Transportation Systems: Lessons Learned From the Glass Cockpit
Crew/Automation Interaction in Space Transportation Systems: Lessons Learned From the Glass Cockpit
Knowledge sharing, coordinated exception handling, and intelligent problem solving for cross-organizational business processes
Workflow Management: Models, Methods, and Systems
Workflow Management: Models, Methods, and Systems
Designing a new foundation for design
Communications of the ACM - Two decades of the language-action perspective
Joint Cognitive Systems
Constructing common information spaces
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Supporting effective unexpected exceptions handling in workflow management systems
Proceedings of the 2007 ACM symposium on Applied computing
The story of a working workflow management system
Proceedings of the 2007 international ACM conference on Supporting group work
Data & Knowledge Engineering
Next Generation Business Process Management: A Paradigm Shift
SERVICES '08 Proceedings of the 2008 IEEE Congress on Services - Part I
Web services and business process management
IBM Systems Journal
Evaluation of correctness criteria for dynamic workflow changes
BPM'03 Proceedings of the 2003 international conference on Business process management
A portable approach to exception handling in workflow management systems
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
Worklets: a service-oriented implementation of dynamic flexibility in workflows
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
A collaborative framework for unexpected exception handling
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
A novel framework for enterprise web services change management
Proceedings of the International Conference on Advances in Computing, Communications and Informatics
A collaborative framework for evaluation of run-time changes in enterprise web services
Proceedings of the CUBE International Information Technology Conference
An end-user approach to business process modeling
Journal of Network and Computer Applications
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This research contributes to extend Business Process Management (BPM) systems with resilience support. We applied concepts derived from resilience engineering and the study of hazards in highly reliable organizations to characterize resilient BPM. We developed a resilience framework based on two criteria, control, which may be prescriptive, mixed or discretionary, and response, considering planned and non-planned actions. We review and classify techniques developed in the BPM field dealing with various types of hazards. Three out of five categories involve humans in various ways. A special focus is given to discretionary/unplanned human interventions. We developed a set of services integrating resilience support in BPM systems, including detection, diagnosis, recovery and escalation. One important feature associated with the diagnosis service is handling the dynamic trajectory of hazards. Another fundamental feature provided by the escalation service is involving different operators in the collaborative activities necessary to overcome more complex hazards.