Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
From the social to the systematic
Computer Supported Cooperative Work - Special issue on studies of cooperative design
Production workflow: concepts and techniques
Production workflow: concepts and techniques
Supporting Different Dimensions of Adaptabilityin Workflow Modeling
Computer Supported Cooperative Work
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
OfficeTalk-D: An experimental office information system
Proceedings of the SIGOA conference on Office information systems
Experiences with the DOMINO office procedure system
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Websphere service registry and repository handbook
Websphere service registry and repository handbook
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
BPM on top of SOA: experiences from the financial industry
BPM'07 Proceedings of the 5th international conference on Business process management
Drawing services: towards a paper-based interface for end-user service orchestration
Proceedings of the 4th international workshop on End-user software engineering
Resilient Business Process Management: Framework and services
Expert Systems with Applications: An International Journal
An end-user approach to business process modeling
Journal of Network and Computer Applications
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This work presents experiences with the adopting of a workflow management system in a large financial institution. We describe the gradual evolution of a traditional work process, from manual to computational regulation of coordination. The study shows that computational workflows may increase labor productivity remarkably and in general have significant economic benefits, but also that to make current workflow technologies yield such results requires unorthodox twists and tweaks in the workflow design to allow for worker control and process overview. The paper argues that workflow technology is now at a stage where the contribution of CSCW is obviously needed.