Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Production workflow: concepts and techniques
Production workflow: concepts and techniques
Distributed and Parallel Databases
Service-Oriented Architecture: Concepts, Technology, and Design
Service-Oriented Architecture: Concepts, Technology, and Design
SOA and the Enterprise -- Lessons from the City
ICWS '06 Proceedings of the IEEE International Conference on Web Services
Model-Driven Software Development: Technology, Engineering, Management
Model-Driven Software Development: Technology, Engineering, Management
Common Misconceptions about Service-Oriented Architecture
ICCBSS '07 Proceedings of the Sixth International IEEE Conference on Commercial-off-the-Shelf (COTS)-Based Software Systems
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
BPM and SOA: synergies and challenges
WISE'05 Proceedings of the 6th international conference on Web Information Systems Engineering
SOA in the real world – experiences
ICSOC'05 Proceedings of the Third international conference on Service-Oriented Computing
A pattern-based approach to business process modeling and implementation in web services
ICSOC'06 Proceedings of the 4th international conference on Service-oriented computing
The story of a working workflow management system
Proceedings of the 2007 international ACM conference on Supporting group work
End-user development: new challenges for service oriented architectures
Proceedings of the 4th international workshop on End-user software engineering
Supporting business process experts in tailoring business processes
Interacting with Computers
A design of business-technology alignment consulting framework
CAiSE'11 Proceedings of the 23rd international conference on Advanced information systems engineering
Information Systems and e-Business Management
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Service Oriented Architecture (SOA) forms an ideal infrastructurefor Business Process Management as applications are invokedusing standard interfaces and protocols. Automatic services can be composedtogether with human tasks into complex business processes thatcross departmental borders and integrate customer and partner processes.Despite the current hype around SOA and BPM, reports on industrialexperiences are still very limited. This paper presents resultsfrom empirical studies on adopting BPM and SOA throughout the last4 years in the IT organization of Danske Bank, one of the largest financialinstitutions in northern Europe and a pioneer in adopting SOA. Thestudy shows the benefit from automating a traditional business processusing BPM and SOA, but it also reveals several challenges, technicaland organizational, of converting traditional development into serviceandprocess-oriented development.