In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Four paradigms of information systems development
Communications of the ACM
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Combining CSCW and user support techniques to design collaborative user interfaces
Interacting with Computers
Scandinavian Journal of Information Systems
Supporting distributed office problem solving in organizations
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Transforming work: collaboration, learning, and design
Communications of the ACM
Collaboration in performance of physical tasks: effects on outcomes and communication
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The invisible computer
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Proceedings of the Sixth European conference on Computer supported cooperative work
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Where the action is: the foundations of embodied interaction
Where the action is: the foundations of embodied interaction
Knowledge Management and Virtual Organizations
Knowledge Management and Virtual Organizations
Information Appliances and Beyond
Information Appliances and Beyond
New Technology and Practical Police Work: The Social Context of Technical Innovation
New Technology and Practical Police Work: The Social Context of Technical Innovation
A Case Study in Embedded-System Design: The VuMan 2 Wearable Computer
IEEE Design & Test
HCI '96 Proceedings of HCI on People and Computers XI
Wear, point, and tilt: designing support for mobile service and maintenance in industrial settings
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Decentralizing the control room: mobile work and institutional order
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Cooperative work and lived cognition: a taxonomy of embodied actions
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Making action visible in time-critical work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for a collaborative industrial environment: the case of the ABB Powerwall
DUX '05 Proceedings of the 2005 conference on Designing for User eXperience
The feel dimension of technology interaction: exploring tangibles through movement and touch
Proceedings of the 1st international conference on Tangible and embedded interaction
Embodying Meaning in Bio-cognitive Aid Design
FAC '09 Proceedings of the 5th International Conference on Foundations of Augmented Cognition. Neuroergonomics and Operational Neuroscience: Held as Part of HCI International 2009
A framework for mobile services supporting mobile non-office workers
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Be green: implementing an interactive, cylindrical display in the real world
Proceedings of the 2nd ACM International Symposium on Pervasive Displays
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We describe the efforts of bridging a fieldwork study which used ethnographic techniques at two industrial assembly sites into a functional prototype for service and maintenance work. The primacy of the human body and the mobile nature of such activity are put forward as important design incentives, which guides the design of the mobile support system. The situatedness in the physical world is proposed to enable service technicians to continue to collaborate in a way which is in line with their current work practice, permeated by physical collaboration, having presence in the world, and human-to-human interactions.