Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Enabling physical collaboration in industrial settings by designing for embodied interaction
Proceedings of the Latin American conference on Human-computer interaction
Orchestrating a mixed reality game 'on the ground'
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"I'm waiting where we met last time": exploring everyday positioning practices to inform design
Proceedings of the third Nordic conference on Human-computer interaction
Ambiguities, Awareness and Economy: A Study ofEmergency Service Work
Computer Supported Cooperative Work
Task modelling for capillary collaborative systems based on scenarios
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
Negotiated rhythms of mobile work: time, place, and work schedules
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
ACM Transactions on Computer-Human Interaction (TOCHI)
Hunting for fun: solitude and attentiveness in collaboration
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Supporting ad-hoc re-planning and shareability at large-scale events
Proceedings of the 16th ACM international conference on Supporting group work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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This paper seeks to inform the ongoing redesign of air traffic management by examining current practices and the adoption of a new system aiming to relieve traffic control from work and reduce radio communication We report from ethnographic fieldwork among mobile, distributed airport ground personnel By examining the ways in which they use the 'old' technology, i e. VHF radio, we identify a set of important aspects of work carried out through radio talk These are: repairing misunderstandings, discussing the task-at-hand, and negotiating next actions. The new system fails to support this negotiation work, and is hardly ever used by the ground personnel. The distributed workers in the field make their own decisions and negotiate coordination with the tower based on local information. In this respect, current work practice is already decentralized to a certain extent The problem with the new system, we argue, is the idea to decentralize the organization by providing distributed workers with more information, whereas the current institutional arrangement for coordination is built upon highly formal and hierarchical ideas. When redesigning the system it is necessary to take into account the ways in which radio talk is used to carry out the everyday work among ground personnel.