Voice loops as cooperative aids in space shuttle mission control
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Side-by-side collaboration: a case study
International Journal of Human-Computer Studies
The coordinative functions of flight strips: air traffic control work revisited
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
“Making place” to make IT work: empirical explorations of HCI for mobile CSCW
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Group dynamics and ubiquitous computing
Communications of the ACM
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Supporting communication and collaboration practices in safety-critical situations
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Investigating police patrol practice for design of IT
CHI '03 Extended Abstracts on Human Factors in Computing Systems
It's About Time: Temporal Structuring in Organizations
Organization Science
Enabling physical collaboration in industrial settings by designing for embodied interaction
Proceedings of the Latin American conference on Human-computer interaction
Ambiguities, Awareness and Economy: A Study ofEmergency Service Work
Computer Supported Cooperative Work
Seeing what your are hearing: coordinating responses to trouble reports in network troubleshooting
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A study of emergency response work: patterns of mobile phone interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Handy navigation in ever-changing spaces: an ethnographic study of firefighting practices
Proceedings of the 7th ACM conference on Designing interactive systems
Finding community through information and communication technology in disaster response
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Emergent team coordination: from fire emergency response practice to a non-mimetic simulation game
Proceedings of the ACM 2009 international conference on Supporting group work
Proceedings of the 2009 ACM SIGGRAPH Symposium on Video Games
Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units
Computer Supported Cooperative Work
Experience, adjustment, and engagement: the role of video in law enforcement
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference
Increasing opportunities for interaction in time-critical mobile collaborative settings
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Assigning Emergency Vehicles to Urban Incidents
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Collaborative rhythm: temporal dissonance and alignment in collaborative scientific work
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Rigid structures, independent units, monitoring: organizing patterns in frontline firefighting
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Zero-fidelity simulation of fire emergency response: improving team coordination learning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Digital commemoration: surveying the social media revival of historical crises
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Visual reporting in time-critical work: exploring video use in emergency response
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
ACM Transactions on Computer-Human Interaction (TOCHI)
The temporal communication behaviors of global software development student teams
Computers in Human Behavior
Relief work after the 2010 Haiti earthquake: leadership in an online resource coordination network
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Recognizing team context during simulated missions
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
Supporting improvisation work in inter-organizational crisis management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Teamwork Errors in Trauma Resuscitation
ACM Transactions on Computer-Human Interaction (TOCHI)
Reconciling rhythms: plans and temporal alignment in collaborative scientific work
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Hi-index | 0.01 |
This paper presents descriptive accounts from an ethnographic study of time-critical work in the domain of emergency response and the operative work of fire crews. The verbal communication as part of such work creates difficulties in providing accountability of the fire crew's actions. The concept of work rhythms and temporal structures is used as an analytical framework. Design implications are presented suggesting that verbal communication should be made persistent, visible and accessible in order to support accountability. These design implications are discussed in relation to the fire crew's work practice.