Finding community through information and communication technology in disaster response

Authors:
Irina Shklovski;Leysia Palen;Jeannette Sutton
Affiliations:
University of California, Irvine, Irvine, CA, USA;University of Colorado, Boulder, Boulder, CO, USA;University of Colorado, Boulder, Boulder, CO, USA
Venue:
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Year:
2008

Citing 6
Cited 22

Information behavior in dynamic group work contexts: interwoven situational awareness, dense social networks and contested collaboration in command and control

Information Processing and Management: an International Journal
Ambiguities, awareness and economy: a study of emergency service work

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A finger on the pulse: temporal rhythms and information seeking in medical work

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Making action visible in time-critical work

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coordinating Expertise Among Emergent Groups Responding to Disasters

Organization Science
Citizen communications in crisis: anticipating a future of ICT-supported public participation

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Resilience through technology adoption: merging the old and the new in Iraq

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Crisis in a Networked World

Social Science Computer Review
Improving disaster management

Communications of the ACM
Understanding distributed collaboration in emergency animal disease response

OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Microblogging during two natural hazards events: what twitter may contribute to situational awareness

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters

Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference
Genetic Location-Based Social Networks (G-LBSN)

Proceedings of the 3rd International Workshop on Location and the Web
Emergency! Web 2.0 to the rescue!

Communications of the ACM
Redesign as an act of violence: disrupted interaction patterns and the fragmenting of a social Q&A community

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hot off the wiki: dynamics, practices, and structures in Wikipedia's coverage of the Tōhoku catastrophes

Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Technology in Protestant Ministry

Computer Supported Cooperative Work
'facebooking' towards crisis recovery and beyond: disruption as an opportunity

Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Relief work after the 2010 Haiti earthquake: leadership in an online resource coordination network

Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Disaster symbolism and social media

CHI '12 Extended Abstracts on Human Factors in Computing Systems
The human touch: participatory practice and the role of facilitation in designing with communities

Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1
Crystallizations in the blizzard: contrasting informal emergency collaboration in Facebook groups

Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Hollaback!: the role of storytelling online in a social movement organization

Proceedings of the 2013 conference on Computer supported cooperative work
Hashtag lifespan and social networks during the london riots

SBP'13 Proceedings of the 6th international conference on Social Computing, Behavioral-Cultural Modeling and Prediction
Staying in the loop: structure and dynamics of Wikipedia's breaking news collaborations

Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
Designing for the deluge: understanding & supporting the distributed, collaborative work of crisis volunteers

Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Community intelligence and social media services: a rumor theoretic analysis of tweets during social crises

MIS Quarterly
"Reconstructing normality": the use of infrastructure leftovers in crisis situations as inspiration for the design of resilient technology

Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration

Quantified Score

Hi-index	0.03

Visualization

Abstract

Disasters affect not only the welfare of individuals and family groups, but also the well-being of communities, and can serve as a catalyst for innovative uses of information and communication technology (ICT). In this paper, we present evidence of ICT use for re-orientation toward the community and for the production of public goods in the form of information dissemination during disasters. Results from this study of information seeking practices by members of the public during the October 2007 Southern California wildfires suggest that ICT use provides a means for communicating community-relevant information especially when members become geographically dispersed, leveraging and even building community resources in the process. In the presence of pervasive ICT, people are developing new practices for emergency response by using ICT to address problems that arise from information dearth and geographical dispersion. In doing so, they find community by reconnecting with others who share their concern for the locale threatened by the hazard.