Supporting Trust in Virtual Communities
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
A face(book) in the crowd: social Searching vs. social browsing
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Connected Giving: Ordinary People Coordinating Disaster Relief on the Internet
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
The emergence of online widescale interaction in unexpected events: assistance, alliance & retreat
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Finding community through information and communication technology in disaster response
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Resilience in collaboration: technology as a resource for new patterns of action
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Creating a context of trust with ICTs: restoring a sense of normalcy in the environment
Proceedings of the ACM 2011 conference on Computer supported cooperative work
The new war correspondents: the rise of civic media curation in urban warfare
Proceedings of the 2013 conference on Computer supported cooperative work
On-site information seeking behaviors in earthquake and tsunami
CHI '13 Extended Abstracts on Human Factors in Computing Systems
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This paper reports on an ethnographic study of Facebook use amongst a population living through ongoing disruption. We interviewed 45 Iraqi citizens, as well as received survey responses from 218 individuals, who have been experiencing the current Gulf War since March 2003. We show how people in a society experiencing conflict use Facebook in ways that are different to uses in non-war societies. We find that Facebook supports people living in crisis environments at two levels. First, Facebook aids people directly to recover from disruption. People used Facebook to create "safe lists", to seek help and provide assistance, and to re-construct their social scaffolding. But at a deeper level, citizens also used Facebook to maintain and develop new social norms, and to re-direct their country. We discuss how disruption can serve as an opportunity by which people can re-invent their societies and how our understandings of Facebook should evolve.