Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting Trust in Virtual Communities
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
What we talk about when we talk about context
Personal and Ubiquitous Computing
Computer Supported Cooperative Work
Proceedings of the 10th international conference on Intelligent user interfaces
Inferring binary trust relationships in Web-based social networks
ACM Transactions on Internet Technology (TOIT)
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Resilience in collaboration: technology as a resource for new patterns of action
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Context as a dynamic construct
Human-Computer Interaction
Resilience through technology adoption: merging the old and the new in Iraq
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Chatter on the red: what hazards threat reveals about the social life of microblogged information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
ACM Transactions on Computer-Human Interaction (TOCHI)
'facebooking' towards crisis recovery and beyond: disruption as an opportunity
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Fighting against the wall: social media use by political activists in a Palestinian village
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
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This paper reports on an ethnographic study of the technology-enabled behavior that took place amongst a citizen population living in a conflict zone. We interviewed 65 Iraqi citizens who experienced the current Gulf War beginning in March 2003. In the context of a disrupted environment, trust in people and institutions can erode. We find that trust is contextual-as aspects of the physical world change, conceptions of trust can also change. We show how people were able to create a context of trust in the environment by using ICTs to manage their public identity, to conduct background checks, and to develop collaborative practices that relied on those with whom interpersonal trust previously existed. These new practices, in turn, enabled people to maintain work collaborations, to determine whether or not to continue interacting with others in public, to be able to travel safely, and to find trustworthy jobs. In developing these new practices we argue that technology enabled people to restore a sense of normalcy in an environment that had radically changed.