A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Information Systems Frontiers
Making action visible in time-critical work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
We the Media: Grassroots Journalism by the People, for the People
We the Media: Grassroots Journalism by the People, for the People
Online forums supporting grassroots participation in emergency preparedness and response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connected Giving: Ordinary People Coordinating Disaster Relief on the Internet
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Supporting Community Emergency Management Planning through a Geocollaboration Software Architecture
Computer Supported Cooperative Work
Finding community through information and communication technology in disaster response
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference
Proceedings of the 16th ACM international conference on Supporting group work
Role of online communities in recent responses to disasters: Tsunami, China, Katrina, and Haiti
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Scalable crisis relief: Crowdsourced SMS translation and categorization with Mission 4636
Proceedings of the First ACM Symposium on Computing for Development
Brewing up citizen engagement: the coffee party on facebook
Proceedings of the 5th International Conference on Communities and Technologies
Wild at Home: The Neighborhood as a Living Laboratory for HCI
ACM Transactions on Computer-Human Interaction (TOCHI) - Special Issue of “The Turn to The Wild”
Civic action brokering platforms: facilitating local engagement with ACTion Alexandria
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Creating a model of the dynamics of socio-technical groups
User Modeling and User-Adapted Interaction
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The US Navy directed its vast resources at the relief effort following the Haiti Earthquake on January 12, 2010. To coordinate with non-governmental-organizations (NGOs) participating in the relief effort, the US Navy used an online discussion forum. What follows is an examination of the emergence, rise, on-the-ground utility and decline of this "walled-garden" style discussion forum. Our findings show that most site activity is broadcast oriented and does not result in discussion, but in the small percentage of cases where discussion emerges, participants are focused on the exchange of medical, Global Information Systems (GIS) and equipment on the ground oriented information. We show how activity on the discussion forum changes over time, and corresponds with events on the ground in Haiti. Four archetypical users are profiled to demonstrate how invisible brokerage style leadership, identified through grounded theory analysis of posts, can be made visible through network analysis of interaction traces. Our findings have implications for the use of forum style, "walled garden" technology for coordination and information sharing in future crises.