Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Finding community through information and communication technology in disaster response
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Social Science Computer Review
Chatter on the red: what hazards threat reveals about the social life of microblogged information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference
Microblogging after a major disaster in China: a case study of the 2010 Yushu earthquake
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Twitter under crisis: can we trust what we RT?
Proceedings of the First Workshop on Social Media Analytics
Tweets from Justin Bieber's heart: the dynamics of the location field in user profiles
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Voluntweeters": self-organizing by digital volunteers in times of crisis
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Emergency situation awareness from twitter for crisis management
Proceedings of the 21st international conference companion on World Wide Web
Journal of the American Society for Information Science and Technology
Working and sustaining the virtual "Disaster Desk"
Proceedings of the 2013 conference on Computer supported cooperative work
Practical extraction of disaster-relevant information from social media
Proceedings of the 22nd international conference on World Wide Web companion
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Social media are a potentially valuable source of situational awareness information during crisis events. Consistently, "digital volunteers" and others are coming together to filter and process this data into usable resources, often coordinating their work within distributed online groups. However, current tools and practices are frequently unable to keep up with the speed and volume of incoming data during large events. Through contextual interviews with emergency response professionals and digital volunteers, this research examines the ad hoc, collaborative practices that have emerged to help process this data and outlines strategies for supporting and leveraging these efforts in future designs. We argue for solutions that align with current group values, work practices, volunteer motivations, and organizational structures, but also allow these groups to increase the scale and efficiency of their operations.